Multi-factor authentication (MFA) adds an extra layer of security to your account. Once it's turned on, you sign in with your password plus a one-time code from an authenticator app on your phone.
Before you start
Install an authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator, Authy, or 1Password.
Step 1: Open Account Settings
In ChangeTower, go to Settings from the left navigation menu and open Account Settings.
Step 2: Start MFA setup
Find the multi-factor authentication section and click to enable it. You will need to enter your password to proceed with the setup.
Step 3: Scan the QR code or enter the setup key manually
Open your authenticator app and scan the QR code. The app adds ChangeTower and starts showing a code that refreshes every 30 seconds. If you're having trouble scanning the QR code, you can enter the setup key manually.
Step 4: Confirm and finish
When prompted, enter the current code from your authenticator app. MFA is now enabled on your account.
Signing in with MFA
Next time you sign in, enter your email and password as usual. When asked, open your authenticator app and enter the code shown for ChangeTower.
Good to know
MFA is set up per account, so each team member turns it on for their own login.
If you sign in with Google or your company's Single Sign-On, extra sign-in security is managed by that provider.
Lost your phone or can't access your authenticator app? Contact us at [email protected].